Lifeline are expecting over 125,000 connections with their service over December through their 13 11 14 phone, text and webchat services.
With various factors such as loneliness, financial pressure and relationships coming together at this time of year, distress levels can rise and naturally it becomes a particularly busy time for Australia’s largest crisis support and suicide prevention organisation.
Lifeline are calling out to the community for support over this period. It costs $39 to answer each call – and donations help to cover this to support people through challenging times. For some, Lifeline represents one of the few if not only, connections they can access at a time when others are surrounded by friends and family.
Recently appointed as the new Chief Executive of Lifeline Direct, Luke Lindsay brings a wealth of experience as a health executive and mental health clinician, coupled with a deep commitment to person-centred care. Under his leadership, Luke will support the operations of Lifeline New England North West and is confident the positive impact for community will continue to grow.
“The holiday season can feel like a perfect storm of loneliness and expectations for many. For some, it’s unbearable to face alone. But it’s easier to find hope when you have someone to talk to, and for many Lifeline is who they reach to for this support.” said Mr Lindsay.
With the generosity of community, Lifeline can continue to offer a free service that is accessible 24/7 for whoever may need it. Every call, text, or chat is answered by a trained crisis supporter and provides someone with the connection they need in their darkest moments.
“Right now, Lifeline is experiencing unprecedented demand for our services. On October 7th alone, we recorded the highest number of daily calls ever—4,405 people reached out for help. Donations help ensure that our support lines stay open 24/7, so no one has to face their struggles alone.” said Mr Lindsay.
“This Christmas, I’m asking for your help. Your financial gift will allow us to continue offering vital services and human-to-human connections when people need it the most.”
Donations to Lifeline New England North West allow more crisis supporters to be trained and supported to answer calls from the New England North West region, they are then able to help meet the national demand for the service.
“There are 43 centres around Australia with volunteers who help answer calls to 13 11 14. This is a national issue, and we all have a part to play to help make a difference to those who need us. We are proud to have a centre in Tamworth and Armidale”.
Lifeline has reported eight of the 10 busiest days on record for the service have been reached in 2024, with the latest recorded on 7 October with 4,405 connections in a single day. They have already reached 1.25 million connections this year and expect to reach 1.4 by the end of December. Donations to the service can be made at newengland.lifeline.org.au.
You can phone Lifeline to speak to a Crisis Supporter on 13 11 14, text 0477 131 114, chat to Lifeline online or access the Support Toolkit to self-manage what you’re going through at www.lifeline.org.au (all services are available 24/7).
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